Frequently Asked Questions
Everything you need to know about bringing Dip into your home.
What is the typical shipping timeframe for furniture items?
Most of our standard home decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.
Do you offer a warranty on your products?
Yes, all Dip products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Sustainability is at the core of Dip. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the planet.
Do you offer fabric swatches before I purchase?
Absolutely. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to ensure the color and texture are perfect for your space.